In business and in life, most people understand that they need to continuously improve. However many people would like to believe that their words and actions are at an acceptable level and do not require correction or feedback. In Thanks for the Feedback, authors Douglas Stone and Sheila Heen teach people how to take in and utilize feedback in the most productive of ways. They dissect the reasons why it is so hard for us to take feedback, outlining the basic human desires of wanting to learn and grow vs. wanting to be accepted exactly as we are in the current moment.
The book provides practical insights for individuals who are looking to best use the information around them in order to progress in their personal and professional endeavors. It presents the argument that instead of training people to give feedback properly, we should instead equip people on receiving it. In the personal realm, this information can be used for offhand comments and criticisms from family and community members. In the professional realm, this information is useful for formal performance assessments, reviews and negotiations. The book provides key strategies for handling feedback in both realms, sharing strategies such as seeking to understand your blind spots, knowing when to accept and when to redirect, and how to create a system for evaluating feedback. Both authors Stone and Heen are the writers of the best-selling personal development classic Difficult Conversations, and have many years of experience in consulting and instructing others. They are also both instructors of negotiation at Harvard Law School.
Other book details: Thanks for the Feedback: The Science and Art of Receiving Feedback Well